Terms And Conditions
Please note: Pre-bookings essential / Subject to availability
Tariffs quoted subject to change. Prior notification of such price changes will be communicated in advance where possible.
Fixed quotations confirmed in writing will be honoured in the event of price changes.
VAT is included in all prices.
CONDITION OF PAYMENT:
A 100% deposit or upfront credit card payment will confirm all bookings. No booking can be confirmed without the required proof of payment, credit card payment or bank cheque clearances, received.
Tour Operators only: Vouchers acceptable. Payment terms strictly 30 days from invoice.
Based on the general practice of the Industry.
* A 100% refund will be granted should Client / Operator cancel or amend the booking 24 hours prior to the activity date booked.
* A 50% refund will be granted should Client / Operator cancel or amend the booking prior to arrival on the exact date of the activity date booked.
* A 0% refund will be applicable should the Client / Operator fail to arrive, without notification on the exact date of the activity booked.
* A full refund will be considered on merit, by management, in the event of illness / hospitalisation / accident or death, upon receipt of proof.
* A full refund will be granted to Clients / Operators should Stormsriver Adventures cancel any activity in the interest of safety.
* No refund will be granted should the Client / Operator not complete the tour / miss the tour departure time.
* Only online bookings with a confirmed voucher code will be accepted
* Voucher is subject to product availability and weather conditions.
* Any additional extras for own account.
* Vouchers may only be taken up by voucher holder and may not be exchanged for cash.
* No extension of voucher after the expiry date will be permitted.
All extras not mentioned, for own account and should be settled before departure.