Terms and Conditions

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Please note: Pre-bookings essential / Subject to availability

TARIFFS

  • Tariffs quoted are subject to change. Prior notification of such price changes will be communicated in advance where possible.
  • Fixed quotations confirmed in writing will be honoured in the event of price changes.
  • VAT is included in all prices.

CONDITION OF PAYMENT

  • A 100% deposit or upfront credit card payment will confirm all bookings. No booking can be confirmed without the required proof of payment, credit card payment or bank cheque clearances, received.
  • Tour Operators only: Vouchers acceptable. Payment terms strictly 30 days from invoice.

CANCELLATION POLICY

Based on the general practice of the Industry.

  • A 100% refund will be granted should Client / Operator cancel or amend the booking 24 hours prior to the activity date booked.
  • No refund will be granted should Client / Operator cancel or amend the booking prior to arrival on the exact date of the activity date booked.
  • No refund will be applicable should the Client / Operator fail to arrive on the date of the activity booked.
  • A full refund will be considered on merit, by management, in the event of illness / hospitalization / accident or death, upon receipt of proof.
  • A full refund will be granted to Clients / Operators should Stormsriver Adventures cancel any activity in the interest of safety.
  • No refund will be granted should the Client / Operator not complete the tour / miss the tour departure time.

GIFT CARDS

  • Only online bookings with a confirmed voucher code will be accepted
  • Voucher is subject to product availability and weather conditions.
  • Any additional extras for own account.
  • Vouchers may only be taken up by voucher holder and may not be exchanged for cash.
  • No extension of voucher after the expiry date will be permitted.

ADDITIONAL EXTRAS

  • All extras not mentioned, for own account and should be settled before departure.

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