Please note: Pre-bookings essential / Subject to availability
- Tariffs quoted are subject to change. Prior notification of such price changes will be communicated in advance where possible.
- Fixed quotations confirmed in writing will be honoured in the event of price changes.
- VAT is included in all prices.
CONDITION OF PAYMENT
- A 100% deposit or upfront credit card payment will confirm all bookings. No booking can be confirmed without the required proof of payment, credit card payment or bank cheque clearances, received.
- Tour Operators only: Vouchers acceptable. Payment terms strictly 30 days from invoice.
Based on the general practice of the Industry.
- A 100% refund will be granted should Client / Operator cancel or amend the booking 24 hours prior to the activity date booked.
- No refund will be granted should Client / Operator cancel or amend the booking prior to arrival on the exact date of the activity date booked.
- No refund will be applicable should the Client / Operator fail to arrive on the date of the activity booked.
- A full refund will be considered on merit, by management, in the event of illness / hospitalization / accident or death, upon receipt of proof.
- A full refund will be granted to Clients / Operators should Stormsriver Adventures cancel any activity in the interest of safety.
- No refund will be granted should the Client / Operator not complete the tour / miss the tour departure time.
- Only online bookings with a confirmed voucher code will be accepted
- Voucher is subject to product availability and weather conditions.
- Any additional extras for own account.
- Vouchers may only be taken up by voucher holder and may not be exchanged for cash.
- No extension of voucher after the expiry date will be permitted.
- All extras not mentioned, for own account and should be settled before departure.